Here at Viral Vision Marketing, it's our goal to help make you money and grow your business. We understand that things happen sometimes.  We also understand that our services might not be a good fit for your business.  It's with that in mind that we don't make you sign a long-term contract.  Our agreement is a month to month contract.  Should you decide to terminate the agreement, we do expect you to give us a 30-day notice.  Should you want to sign a twelve-month contract, we will give you 10% off of your annual price, and if you want to pay in full for the twelve months, we will offer you an additional 10% off.  


We are a small business just like you.  Our margins are slim and we try to be very upfront on expectations.  It's with that in mind that we will not offer any refunds on the work that we've already done.  For all web design, photography and videography, we do ask for 50% upfront, and 50% upon completion.  This is a non-refundable deposit.  We understand that there might be certain exceptions to the rule.  If there is a mutually agreed-upon reason for needed a refund on any service we provide, it will be addressed on a case by case basis. 

From time to time we will require you to provide us with content, written copy, insights, or other material vital to the job we are doing.  If we can't deliver a project or assignment to you on time because of a delay in receiving said materials from you, we will not honor a refund.